FAQ

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Select from some of the Frequently Asked Questions below.

Basic Question Answers

A semi-trailer is dock high and allows for loading by a pallet jack or forklift.  The trailer may be easily moved from location to location.  To access a trailer from ground level, you would need a set of stairs.

Our containers set at ground level to allow simply walking into or it may be accessed by a pallet jack or forklift.  Containers are delivered with a Landoll Tilt Bed Trailer.

We offer dry vans in various lengths with both swing & roll up doors. We have trailers with aluminum roofs mostly and some with a translucent roof (allows light from the sky above). Also included in our fleet are some insulated trailers that do NOT have a refrigerated unit attached – great for storage of your goods. We also have trailers with side doors. We do not rent small utility trailers or gooseneck flatbed trailers.

Many customers that keep trailers at dock doors prefer roll up doors because some docks will not allow for a swing door trailer.  Newer more modern warehouses can handle either, but some of the older warehouses require roll up doors. Be sure to specify which type of door you need when ordering a trailer.

While most of our deliveries are empty trailers or small construction type materials, we can and do handle loads within the DFW Metroplex and North Texas.  It is more expensive to pick up and deliver a loaded trailer versus an empty trailer.  We often give quotes for multiple runs of certain type of goods being transported.  However, we do not handle hi-value loads like electronics.

We work only with our customers as our priority, so we no longer provide a mobile repair service 24/7 to the public.

Complete a new customer packet and email to office@www.dfwtrailers.com or fax to 972-579-5073.  Your company information will be reviewed and we will contact you for further instructions on your needs.  A rental agreement will be sent to you for rentals/leasing.  Payments may be made by checks, credit cards or ACH Bank method.

If you schedule a delivery, be sure to remember to have the area around the trailer/container cleared for access.  Trucking rates are a function of time and pricing.  If your ground is dirt and it rains/or muddy, please notify the office to re-schedule the pick up/delivery.  We also need to know if there are any time constraints on delivery – i.e., the pick up location closes at 3 pm, etc.

The customer is fully responsible for any damages, vandalism or theft while the trailer/container is leased to them.  Your insurance may likely cover this by simply notifying your agent – and having DFW Trailers listed as an additional insured/loss payee if you so desire.  Like any rental equipment that one rents, the equipment must be returned in the condition in which it was rented/leased, except for normal wear and tear.