FAQ

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Below are listed some of the questions we are asked - if you don’t see your answer here, please email or call us and we will be happy to provide an answer.

Basic Question Answers

A semi-trailer is dock high and allows for loading by a pallet jack or forklift.  The trailer may be easily moved from location to location.  To access a trailer from ground level, you would need a set of stairs.

Our containers set at ground level to allow simply walking into or it may be accessed by a pallet jack or forklift.  Containers are delivered with a Landoll Tilt Bed Trailer.

Companies such as big box retailers, construction companies, restaurants, hospitals, small businesses, and seasonal businesses.  We do not rent to residential customers as most cities zoning ordinances prohibit such.

We offer dry vans in various lengths with both swing & roll up doors.  We have trailers with aluminum roofs mostly and some with a translucent roof (allows light from the sky above).  Also included in our fleet are some insulated trailers that do NOT have a refrigerated unit attached – great for storage of your goods. We also have trailers with side doors.

Many customers that keep trailers at dock doors prefer roll up doors because some docks will not allow for a swing door trailer.  Newer more modern warehouses can handle either, but some of the older warehouses require roll up doors. Be sure to specify which type of door you need when ordering a trailer.

While most of our deliveries are empty trailers or small construction type materials, we can and do handle loads within the DFW Metroplex and North Texas.  It is more expensive to pick up and deliver a loaded trailer versus an empty trailer.  We often give quotes for multiple runs of certain type of goods being transported.  However, we do not handle hi-value loads like electronics.

We work only with our customers as our priority, so we no longer provide a mobile repair service 24/7 to the public.

Containers are loaded onto a Landoll Tilt Bed trailer and delivered to your location.  Containers need a relatively stable, level surface and cannot be dropped or picked up when the ground is too wet or muddy.  Customers must pre-specify whether to load the container “doors to the cab” or “doors to the rear” depending on where they want the doors to open once unloaded.  Ask us if you have any questions on loading!  It is quite timely to re-load and re-place a container when ordered incorrectly.

• 85′ of straight distance for a 20′ container
• 110′ of straight distance for a 40′ container
• Minimum width of 12′ needed
• Minimum height 14′-20′ – No overhead obstructions such as trees or electrical wires.

While there is equipment available in the industry to move loaded containers, we load and unload only with a Landoll Tilt Bed trailer which does not allow for loaded containers.  A Landoll Tilt Bed trailer winches the container up onto a platform and then lays the container down.  The container is then strapped down to the trailer for deliver.

Complete a new customer packet and email to office@www.dfwtrailers.com or fax to 972-579-5073.  Your company information will be reviewed and we will contact you for further instructions on your needs.  A rental agreement will be sent to you for rentals/leasing.  Payments may be made by checks, credit cards or ACH Bank method.

If you schedule a delivery, be sure to remember to have the area around the trailer/container cleared for access.  Trucking rates are a function of time and pricing.  If your ground is dirt and it rains/or muddy, please notify the office to re-schedule the pick up/delivery.  We also need to know if there are any time constraints on delivery – i.e., the pick up location closes at 3 pm, etc.

The customer is fully responsible for any damages, vandalism or theft while the trailer/container is leased to them.  Your insurance may likely cover this by simply notifying your agent – and having DFW Trailers listed as an additional insured/loss payee if you so desire.  Like any rental equipment that one rents, the equipment must be returned in the condition in which it was rented/leased, except for normal wear and tear.